Privacy Policy

At Aged Care Solutions, we understand that navigating the aged care journey involves sharing sensitive personal information. We are committed to protecting your privacy and handling your data with the same clarity, compassion, and confidence that we bring to our guidance services.

This Privacy Policy outlines how we collect, use, and protect your information.

1. Information We Collect

To provide you with effective guidance through the aged care transition, we may collect the following types of information:

Personal Identifiers: Name, email address, phone number, and mailing address.
Family & Care Context: Information regarding your loved one’s current situation, potential aged care needs, and your specific concerns regarding the transition.
Financial & Property Overview: General information regarding property ownership or financial structures (e.g., whether a family home may be sold) to help explain potential aged care fee structures.
Technical Data: IP addresses and cookies used for website functionality and analytics.

2. How We Use Your Information

We use the information collected to:

Provide personalized guidance on aged care placement and fee structures.
Communicate with you regarding your inquiries.
Improve our website and service offerings.
Facilitate connections with our trusted professional network (e.g., real estate professionals, legal experts, or financial advisers) at your explicit request.

3. Disclosure of Your Information

Aged Care Solutions does not sell your personal data. We only share your information in the following circumstances:

Professional Referrals: With your consent, we may share your contact details with qualified third-party professionals (such as lawyers or financial advisers) to help you obtain specialist advice.
Service Providers: We may use third-party tools (like email hosting or website analytics) that process data under strict confidentiality agreements.
Legal Requirements: If required by Australian law or to protect our legal rights.

4. Important Clarification

Aged Care Solutions provides general information and guidance only. We do not provide licensed financial or legal advice. Any information shared with us is used to help you understand the aged care system and is not a substitute for professional specialist advice.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. This includes using secure servers and restricted access protocols for all personal data.